We take complaints seriously and always strive to ensure that you have a positive experience with us. We will take no longer than 2 working days to acknowledge your complain. The review of the complaint will include reviewing information both provided by you and it may involve interviewing you. We aim to resolve all complaints within 15 working days.

In the event of any delay in our investigation, we will inform you the reasons and an indicative timeframe which you may expect to receive our response.

Please submit your complaint to hello@growbeansprout.com with the email titled “Complaint” with the following details:

Full name
Contact information (email and contact number)
Description of the complaint and any relevant supporting information/documents

If you are not satisfied with our final response, you may refer the matter to the Financial Industry Disputes Resolution Centre.

FAQ

What's Beansprout?

What can you look forward to on Beansprout?

Is Beansprout legit or licensed/regulated?

Who do I contact if I need help?

Where can I find Beansprout?

How can I submit a feedback?

How can I submit a formal complaint?